Whether it is teaching, learning, building relationship, or selling – a good listener will always have an edge over others. A good listener will not listen to the words, but he will also listen and understand the emotions behind those words. He will not only listen to what is being spoken, but he will also catch the unspoken messages, and that’s complete listening.
Excerpted from 'Frozen Thoughts' Vol. 10: Issue 7 (January, 2011)
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1 comment:
Thank you very much. You and your thoughts are most welcomed.
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